Shipping policy

  • Deliveries (Please allow 10-15 business days for delivery.)    

    Shipping time varies by country or region. We’ll do all that we can to deliver orders on time, however conditions beyond our control such as required postal, customs clearance, holidays, severe weather, etc. can cause delays.

  • Tracking

All orders are processed with tracking numbers. You will receive an email with the tracking number when your order is dispatched to the carrier’s sort facility.

It can take several days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, kindly contact us. 

  • Duties, Taxes, and Other Fees:

International shipments may be subject to import taxes, duties, and/or customs clearance fees, which are levied once a shipment reaches the recipient’s country. These fees are the sole responsibility of the recipient.

Customs policies vary widely by country. If you have questions we recommend that you contact your local customs office for more information.

  • Lost/Stolen/Damaged Packages:

We are not responsible for lost, stolen, or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.